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Summary Of The Smartmart Simulation

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The SmartMart simulation offered us a way to learn about making critical decisions without any of the ramifications which would be felt by an actual business. Upon entering the simulation, we were asked to help make critical decisions in three different scenarios regarding the operating style of SmartMart, a relatively small chain of organic grocery stores. While making a series of decisions in each scenario, we had to consider how it would affect the company and what customers and shareholders would think of our choices. The first scenario asked us to decide whether or not SmartMart should continue operating on a smaller scale where customers are only able to purchase organic products and produce or switch to an expanded product offering which would allow customers to complete most of their shopping in one store like they are able to do in a big box store. In this scenario, I chose to expand the offerings which SmartMart provides …show more content…

Since organic products have grown in popularity, it is believed that many grocery stores have begun “green-washing” their produce in order to call it organic. In response to this, SmartMart developed “Organics 2.0,” a new set of standards for its produce suppliers to follow. Based on this information, we were asked to decide if SmartMart should continue to pursue this new development. Because organics standards currently seem lax, I chose to move forward with this by implementing the new standards throughout the entire supply chain. After I presented my decision, Terri Phillips, a buyer for SmartMart, stated that our suppliers are excited about these new changes but question the risks of changing practices and ask that they be able to sell to other stores. I saw little issue with this because SmartMart’s advantage does not solely lie on its organic produce, but also on its customer

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