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Unit 201 Answers

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Unit 201
Manage own performance in a business environment
1.1 Outline guidelines, procedures codes of practice relevant to personal work
There are a number of guidelines and procedures in place to enable me to do my job not only to the best of my ability but in a professional manner. Whilst on the reception area, there are procedures that need to be followed relating to various aspects of the job including correct procedures to greet visitors, answer the telephone, dealing with incoming and outgoing mail, booking meeting rooms as well as many other procedures. All of the relevant procedures are kept in a file at the reception area where any member of reception staff can revise them as and when necessary.

1.2 Explain the Purpose of …show more content…

Any technical fault that involves your computer you should report this to your computer technician if your company has one. Large companies usually have a team of technicians to help solve various problems. Things like photocopier running out of paper use your brain and fill the paper tray yourself with the correct size and type of paper. If there is a jam, try and resolve this yourself without creating danger or ask somebody who knows how to fix this. If someone is required but not available or if you are having trouble tracking them down, the best thing to do is direct the query to the next person in line.

1.9 Describe ways of seeking assistance with getting help to resolve problems
-Determine the severity of the problem.
How serious or relevant is the problem to the work environment? To you, the individual involved? Again, is it important enough and worth tackling? Less serious work-related problems might include minor inconveniences and annoyances in the work environment, such as supplies required are out of stock, the copy machine wasn't refilled with paper, and so on. Often these types of problems can be easily addressed by communicating concerns with the individual involved. Sometimes minor inconveniences and annoyances are brushed aside and ignored -- and sometimes should be. Work-related

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