Common MS Office Errors
Sheri Terpstra
IT/206
August 15, 2010
Jason Keppler
Abstract
This paper gives a summary of each Microsoft Office application: Word, Excel, Access, and PowerPoint. For each application, common user errors will be identified, as well as step-by-step strategies to diagnose and troubleshoot the problems for each application. The step-by-step instructions are written for a beginner and intermediate user level. A PowerPoint presentation is included that resembles an actual presentation that could be used for training application support staff.
Common MS Office Errors
Microsoft Word
Microsoft Word is a word processing software package that allows the user to create professional looking documents such as
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Strategies to diagnose and troubleshoot such problems are usually conducted by having the customer recall everything that he or she did before and after the problem occurred. This can help narrow down what exactly the problem is. Asking questions about what exactly the customer is trying to accomplish at the time can also help narrow down the problem. After discovering the problem, the support person is able to research the solution and ask the customer to follow through step-by-step as he or she instructs them how to complete the procedure to solve the problem. For beginner and intermediate users, it is a good suggestion for the support person to give details and lengthier explanations with each step so it is easier for the customer to understand and follow along without any further problems. After fixing the problem, the support person should assist the customer by teaching him or her how to complete the procedure correctly to avoid any further errors, again by being more specific with the instructions for beginner and intermediate users. When the problem is solved and fixed and the user is knowledgeable on how to complete the procedure the next time without any help, the support person should assume the user does not know about the help menu included in the program and its capabilities to assist them with errors.
Microsoft
A document is information produced in either printed or electronic (on-screen) format. All documents can be produced using standard applications packages.
Any technical fault that involves your computer you should report this to your computer technician if your company has one. Large companies usually have a team of technicians to help solve various problems. Things like photocopier running out of paper use your brain and fill the paper tray yourself with the correct size and type of paper. If there is a jam, try and resolve this yourself without creating danger or ask somebody who knows how to fix this. If someone is required but not available or if you are having trouble tracking them down, the best thing to do is direct the query to the next person in line.
Case Number: Any problems logged in the excel-sheet has unique problem ID so follow ups can be made using this Case Number.
SharePoint will address the challenges of (1) dealing with multiple versions of documents passing between office staff; and, (2) the difficulty of sharing and accessing information stored between the different regional offices by enabling staff to share, organize, and manage information as individuals or in teams (Office.com, 2013).
The problems that may occur with information systems in documents not saved correctly and the old revision of the document has been updated mistakenly or the document been sent as a shortcut to another users desktop changes been made and other staff not been able to access these.
• Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems.
Listening to complaints and explaining the options in a clear and concise way when dealing with customer enquiries.
Experiences with Microsoft Word, Excel, and a Copy Machine, Raider Card machine, and the telephone with multiple lines. During my job interview, the first thing my boss asked was if I was familiar with using Word, I was lucky enough that I had experience with using Word in the past. There's was a time where my boss told me to fax a paper to Financial Aid, I was confused at first but I handled it by following the directions. Whenever a student needs to create a student ID, All you need to ask them for a picture ID so you can verify them, then you would have an easy process with creating an
The upgrade and development project is to increase the effectiveness of the IBM FileNet application. The upgraded FileNet application allows for corporate users to store, retrieve and access key business documents in a central repository. IBM FileNet additionally offers key administrative tools that enable general support and troubleshooting decisions. The EDM support team must continue to offer superior customer service and adapt to document management requirements. Through the utilization of the individual component designed within IBM FileNet, the EDM support team and their customers has access to a centralized application that enhances cross training and improves customer service. Each functionality of IBM FileNet resolves critical business needs and aids in ongoing support initiatives to help the EDM support team continue to offer superior service and reliability to the individual lines of business as processes, procedures, and requirements change over
The advertising copywriters help you to survive in the highly competitive modern market. If the advertisement content contains errors, then it creates a bad impression among your viewers and they can move another place where they get better written information. Make sure that your hired copywriters should be free from all types of errors like grammatical errors, spelling mistakes, typo mistakes and other kind of errors that can arise at the time of advertisement writing of the product and services. Somehow, the errors in your written advertisement may change the meaning of the information, which create a misconception and misunderstanding to foil your attempt of reaching out to the people through your words and convincing
After reading the case, one continues to come up with new problems and issues along the way that are related to information technologies. The three main problems we encountered in this case are lack of IT knowledge, inappropriate planning, and ineffective and inefficient Resource Management. Each of these issues requires specific attention to fix the next problem and so forth. The solution to attack each individual problem or issue will be explained as follows.
In order to enhance best possible usage of this application and to ensure full achievement for its users, it was considered very important to create a user manual that is efficient, effective and user friendly. The manual development process followed an interactive sequence in which the methodology it was written, tested, and revised. The
In order to enhance best possible usage of this application and to ensure full achievement for its users, it was considered very important to create a user manual that is efficient, effective and user friendly. The manual development process followed an interactive sequence in which the methodology it was written, tested, and revised. The
A appropriate investigating unit must be set up in order to guarantee the annihilation of all bugs. The lesser the bugs, the better and more effective the product works. Also, a standout amongst the most critical elements of troubleshooting is enhancing client encounter.
Microsoft Access provides many functions for end users. While working in IT Support, many different situations may present from customers phoning in and requesting information or assistance. Following are three different situations that may be presented at a support desk. First, we will examine a veterinarian who wants to use Microsoft® Access® for his business, and has some questions regarding the functions of Access. Second, a man created a database to inventory his customers’ past due accounts to ensure that he receives payment. Third, a user has been using a Microsoft® Access® database and queries to track her commemorative