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The Five Stages Of Listening

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There are five stages of listening, receiving, understanding, remembering, evaluating, and responding. The five stages overlap. In receiving, you need to focus your attention, maintain your role and avoid assuming that you understand. In understanding, it is important that you see the speaker’s messages from their point of view. It is also helpful to rephrase their message to be clear and also ask questions to clarify or confirm that you understand their message. The third stage is remembering, you need to focus on the main idea, organize what you hear, combine what you knew previously and repeat important information to yourself such as names and information. Next is evaluating, you should wait until you fully understand what the speaker …show more content…

My mother then, closes her laptop and asks my father to repeat his question. She heard: what was the bill and how much was the car door. Not at all what he said. In this case, the TV, dishwasher and laptop affected my mother’s ability to hear, which was the physical noise. Her distraction with Facebook, was the mental distraction. My mother could have said, please turn the TV down, and looked directly at my father while he spoke. She did neither, until she ask him to repeat his question. She only did this after, she questioned his response (this time, he did turn the TV down and she had his full attention). My second example, is lack of appropriate focus. In this example, my mother is discussing our next Florida trip with me. She begins by telling me that we are going to Universal Studios (which is my favorite Florida destination). Apparently, she next told me that we were staying at The Art of Animation Resort (which is a Disney resort). As she is talking, in my head, I am running through all the things at Universal I want to do, and I know that they have added some additional Christmas attractions, so I am visioning how that will look. I focus back on her, and she is telling me about the room at the resort. I say, did they change the hotel at Universal? She said, no, we are staying that the Disney resort not the Universal resort this time. I totally missed the hotel information because I was planning my day at the park. I got detoured from the hotel

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