Diagnosis
The daily routine at Dollar Tree Inc. is very basic and is usually minimally manned. Problems such as stray items, wrong inventory and cash drawer mismatch arise due to employees not having the proper training.
Training at Dollar Tree Inc. is virtually non-existent. The orientation is an hour at most and morale is very low. The mission statement is only mentioned at orientation. Due to the fact that the position of a cashier is considered to be very simple, the emphasis on training is very little. First impressions set the tone for what type of performance the new-hire will choose to perform. Lawson (2015) encourages to have a thoughtfully planned and delivered program to set the tone and ignite the employee’s excitement and
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The results might be surprising to the Managers. Especially, when they are out of touch with what really is going on around the store.
Step 2 is forming a powerful guiding coalition. Leadership will have to be on board and on the same page in regards to the change. Kotter and Cohen reveal the core problems people face when leading change. Their main findings are that the central issue concerns not structure or systems but behavior and how to alter it (Farris, 2008). The success of the changes will depend on the ability of the managers to show their commitment to change and motivate the employees to do the same. Without any process to track the implementation, the change can also fail.
Step 3 is to create a vision. The vision will have to be something that can be realistically achieved within a couple of months. Making small changes to training will better to subtly introduce the existing employees a better way to process the go back to prevent stray items. Mentioning the vision of the company other than just at orientation can improve the focus of the employees. Having a clear vision of where they stand in the company can increase morale due to their stability and contribution in the company.
Step 4 is to communicate the Vision. When everyone in the company understands and believes in what the company stands for, it creates a sense of unity and will reduce resistance to change. Communication is the key. Training will be implemented, but if there are any additional
In order to successfully and effectively implement change all of the employees should have a good understanding of how the changes will benefit the organization, their positions, and how it might impact their routines. To many employees the implementation of change is not always properly communicated, and the process of change on paper as it is being implemented can be threatening as well as confusing. Also, the people behind the scenes making the changes may not have taken specific details into consideration regarding effective changes that perhaps the employees
Implementing change in an organization is complicated. It is important that a manager understands their role and responsibilities for which could very well be the success or failure of an organization. A manager should know how to handle staff resistance, and the areas that require change. There are processes that help management with assisting their staff members with adjusting to change and concentrate on the areas of importance. This process includes planning, assessment, implementation, and evaluation. The difference between a failed organization and a successful manager is when the manager has the ability to implement change with little disruption to
41). A systematic approach should be used when implementing a strategic change. The first step of the process would be redesigning how the initiative is currently being administered. The process should include how employees can contribute to cost control and outline the desired performance outcomes. Employees would be coached by their direct supervisor and fellow team members to achieve the preset goals. Supervisors can assess current employees to gage their current performance and encourage improvement. In addition, leadership should recruit future employees based desired skills and replace those not meeting or not willing to align to the new desired behaviors. The final strategic step would be having system in place to measure the behaviors and reward them accordingly. The systematic framework will require strong leadership skills to ensure its
Dollar Tree is a national brand chain of discount stores selling every item for $1.00. Founded by K.R. Perry in 1953 known as Ben Franklin later renamed to 5& 10. However, in 1993 owners Macon Brock, Doug Perry, and Ray Compton renamed the store to Dollar Tree Stores (DollarTree.com). Listed as a Fortune 200 company, The Dollar Tree is headquartered in Chesapeake, Virginia and operates over 14,000 stores throughout the United States. It supports its stores by utilizing a nationwide logistics network of nine distribution centers located throughout the U.S.
The Dollar Tree Cooperation provides inbound, import, domestic transportation and outbound transportation services to 48 locations in the United States and five locations in Canada (Dollar Tree Inc., 2014). Using 10 distribution centers, the Dollar Tree is
The first step is to clearly identify which employees show the greatest potential, next have a clear plan in place for creating and launching its newest plan, and lastly communicating to all employees the expectations in order to ensure the new venture is successful. It is also important and crucial for all employees to buy into the new plan. Having employee buy is easily obtained by explaining the process and benefits to the organization as a whole. Employees that understand and believe in the procedures and duties that they are involved with are more likely to perform, whereas employees that either do not understand or disagree with policies can create turmoil and reduce productivity throughout the business. (C. Linn, 1999-2010).
In order to obtain long term success, it is important to strictly follow Kotter’s Eight Step Change Model in the correct order. The first step is to create a sense of urgency among the staff. The PCA called in a meeting and introduced the concept of the change and reason for the change. It was a mandatory meeting and snacks and beverages were served. Several concerns and threats affecting the financial aspects of the company and how to maintain job security were addressed. Employees were asked one by one how they like what they are doing, why or why not they like it, what is important to them and what do they think can be done to improve it. Creating a guiding coalition and directing others in the right direction of change is the
Organizations must respond to their internal and external environment. Therefore, organizational success heavily relies on leaderships ability to manage change. Unfortunately, many leaders struggle to effectively lead change initiatives. In fact, Ashkenas (2013, para. 1) reported 60 – 70% of organizational change initiatives fail to meet their objectives.
Dollar Tree is an American chain of discounted items in many varieties that sells for$1 or less. They are the largest single priced retailer. Dollar Tree carries items that are used as consumable, variety categories and seasonal. You can shop at any Dollar Tree and find items such as health and beauty care, household consumables, home decor, office and school supplies, party supplies, toys, floral supplies, kitchenware and cutlery, and seasonal merchandise, paper products and chemicals products, candy, food and frozen and refrigerated foods, and soft lines. Dollar Tree has everything you need for every day, every holiday, and every occasion. Dollar Tree is so large that they have a total of 4,992 stores in the 48 States and has 10 distribution centers across the US. There is probably a Dollar Tree right down the road from where you stay. Dollar Tree is very considerate of their customers. They want to make sure that when the customers come into the store to shop that they are having fun while doing so. They understand about placing their customers’ and shareholders needs and want first to better position themselves in the future and to keep ahead of their competitors. Dollar Tree has a strong market position because it is the largest single priced retailer that makes as strong as they are, and with the integration of the Family Dollars stores, Dollar Tree future is looking mighty bright. Dollar Tree wants to continue to improve in their sales year after year. After the
Communication – Talk about the change vision, if people have anxieties then address these openly and honestly. Tie in the vision to all areas of the business from training to performance reviews
The Dollar Tree brand of stores has been around since 1986, when Douglas Perry, Macon Brock, and Ray Compton founded the chain as a compliment to their other business, K & K Toys (Parnell, 2014). Through the years, Dollar Tree has acquired several different dollar store and low-end retail chains to grow their business to over 4000 stores (Shetty, 2010). One of the first and most strategic moves that the company made was to shift away from carrying closeout merchandise and to become more of a traditional variety store with a wide variety of basic goods all priced at a dollar or less. To accomplish this change, the chain had to discontinue their current purchasing strategies and had to begin buying directly from manufacturers to change the type of merchandise that they had available for consumers. The second major strategic move involved changing the location of where stores are usually located. Up until this point, the stores had been being in enclosed malls. With this change,
Leadership can further help cement this. Adequate leadership models will smooth the transitions for the staff and convince the upper management. Fear
Dollar General Corporation (DG) operates in the deep-discounted retail industry. They offer products including groceries, clothing, cleaning supplies, and a variety of other items with prices typically ranging from $1 to $20.
Kotter, J.P. (1996) asserts, a high level of complacency and low sense of urgency are the two most significant obstacles to change. He explains most companies face some level of complacency even when highly intelligent and competent individuals are leading the organization. Implementation of the Eight-Stage process begins with (1) embracing the importance of urgency dealing with a known or unknown crisis is essential for managers and employees to see that status quo holds greater danger to their existence than any fear a minor or a major change represents; (2) the leader needs to identify a guiding coalition others respect to share in the leadership role of organizational change; (3) the leader needs to communicate an ambitious but attainable vision the group finds convincing —with clarity and simplicity; (4) repeated communication of the vision is necessary. The leader’s message needs consistency and delivered in various ways reaching all interested parties. Persistence is vital since
Douglas Perry, Macon Brock, and Ray Compton founded Dollar Tree Stores in 1986. The firm is headquartered in Chesapeake, Virginia and employee more than 90,000 people (Dollar Tree, Inc. (2016) Dollar Tree has fully automated distribution centers to support its ongoing expansion and sustainability. In 2014 Dollar Tree, acquire Family Dollar in an $8.5 billion cash-and-stock deal. The companies are the nation’s second and third largest discount retailers (Robbins, 2014) Chief Executive Bob Sasser said “Our merchants do a great job sourcing product that exceeds customer expectations for what $1 can buy at a cost that fits our margin requirements,” (Garcia, 2015) Dollar Tree has expanding operations by adding freezers and coolers to several