Description of how Woolworths manages quality and determine how effective Woolworths is at managing quality.
Under the strategic objective of protecting customer trust, Woolworths has a defined policy that applies to all its business units to ensure quality is maintained at the highest level and is consequently a positive reflection of the overall Woolworths brand.
This policy is entitled ‘Woolworths Quality Assurance Standard “protecting customer trust”, version 6 June 2009’. Woolworths has identified that a key element to its quality management strategy for its business is a priority focus on its suppliers. Suppliers are defined as trade partners and as such elevate them to share the responsibility with Woolworths to achieve the
…show more content…
Woolworths demands that HACCP plans are based on ‘Product Specifications’. The fact that it regularly assesses products’ compliance to specification is another factor towards maintaining a high standard of quality management.
WQA has sections which specifically cover ‘Good Manufacturing Practice’ (GMP) as well as ‘Document Control’, ‘Cleaning Procedures’ and ‘Pest Control’. In terms of GMP, the WQA lists approximately 22 policies and procedures which must be adhered to and records of verification of adherence which must be kept. These policies and procedures cover just about everything from ‘Personnel Hygiene Policy’ to ‘Packaging’. As with most sections of WQA it is very comprehensive.
Training of personnel is another area which has detailed requirements in WQA. All roles relating to ensuring quality must be undertaken by suitably qualified staff. Training schedules are linked to employees’ job descriptions, training records are kept and training needs are regularly reviewed.
Under the section called ‘Calibration’, WQA specifies that procedures are put in place to ensure that all equipment used for measuring, testing and inspecting gives accurate readings. The next section is ‘Product identification & traceability’. Clear identification of grade, inspection status and description of all material, whether
It is extremely important to plan and prepare for IQA activities to ensure that all requirements are met. A quality calendar and regular team meetings with a clear and concise agenda would ensure that any necessary points are addressed in manageable amounts. We are a small team and work closely together but unless we adhere to the above, things can get overlooked or forgotten. As the courses we deliver are ITQ, we have to continuously monitor the learning and the assessments to ensure we are up to date with most recent software packages that our learners may be using; this is something that has been
Basic standards that Walmart’s suppliers are expected to meet have to be in the compliance with applicable
As the Operation and Production Department we strive for excellence by providing superior quality products in an efficient manner in order to guarantee customer satisfaction.
Consumers are guaranteed to receive products and services that do not provide any harm to them. For products, the quality of products has to be acceptable, fit for the purposes, match with the sample, description and demonstration. More importantly, the products and services have to be matched and fit as what the staff said.
The suppliers are the root of their supply chain management system. To maintain high quality products, Wal-Mart has developed supplier standards that all perspective suppliers must meet. Wal-Mart supplier standards reflect many of the sensitivities of the global community as well as meet their suppliers', customers', and shareholders' expectations about how Wal-Mart conducts its business. Wal-Mart regularly monitors the factory base of their suppliers in order to assure that their suppliers must comply with the legal requirements and standards in the jurisdictions in which they conduct business. This includes labor and compensation laws, health and safety laws, and environmental laws.
For this capability, strong financial support and effective saving processes as fundamental resources enable Woolworths Ltd to provide products at relatively lower prices. The effective saving processes include the global sourcing process and direct store deliveries also play an important role to achieve competitive prices by reducing inventory costs and operating costs. Besides, the long term and good relationships with suppliers makes Woolworths get this capability to get lower cost products. Then combining the online network and existing delivery system makes customers purchase more conveniently. Last, Woolworths Ltd is also engaging in product expansion in different industries.
Describe how quality management and supply chain management can support and help Pars Food Ltd. to achieve their long term objectives as detailed in the case study.
With the expected growth in the allied health sector in the coming years due to increased patient care demands, healthcare organizations in the United State will need to take steps to maintain a high quality of care. These steps will include ways to ensure that well trained staff are hired, adequate new staff on the job training and orientation, continuous review of policies for improvements in safety, care, risk management and quality assurance. In addition to focusing on the integration of the incoming allied health personnel, healthcare organizations are expected to review how care is currently provided, and find new ways to provide care and meet the great increase in demand for care.
This model is relating to Primark. Primark source globally, they don’t have their own factories that make their own products. They work with around 700 suppliers and all of their suppliers are from China, India and Bangladesh to Turkey and Eastern Europe. They take worker welfare seriously and they make sure that suppliers must follow the Code of Conduct to make products in good working conditions. Every factory of the suppliers is carefully inspected against the code before Primark replace and order with a supplier. If there is an any issues or problems they find in the products they will sent their inspected team to check all the products.
The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use
The Utilization Management Program of the Naval Hospital Guam facility is one which is designed to ensure that high quality, cost efficient health care is delivered to all members of the community. The Utilization Management Division is responsible for implementing a Utilization Management Plan which will monitor the appropriate usage of the health care facilities, services and its resources. These services may include utilization reviews, case management, discharge planning and outcome-based evaluations. The Utilization Management Program is completely planned and put into action by this division. It is also responsible for coordinating and monitoring access to care, developing programs, and evaluating
External customer requirements may be gathered and transformed into specific, actionable process improvements using quality function deployment, a well- structured product development process which dictates what the market requires into a program to create, manufacture, and deliver it. However, teams should collaborate to arrive at a common understanding of the customer needs and determine the appropriate technical requirement of each stage. As soon as customer expectations are met, customer satisfaction will improve, resulting in a take-back of market share and an increase in revenue.
While conformity is an important aspect of Business Assurance, LRQA unique methodology turns assessment into a powerful management tool. By understanding what really matters to the other organisations and stakeholders, LRQA will help to improve other organisations management system and business at the same time. LRQA Business Assurance approach allows assessment to be tailored according to how well the system installed manages and reduces operational risks in every aspect (e.g. quality, environment or health and safety) while still ensuring conformance to the full requirements of the chosen standard or scheme.
Within every company there is a customer, regardless of what your line of business is it is being done for the consumer albeit an external consumer or the internal consumer. The customer’s needs and expectations should be the driving force behind the decisions we make and the problems we solve…the customer, not our own personal or monetary gain. As quality improves we have to make sure that we are improving what matters to our customers not want we want to improve upon for own sake.
Quality is never an accident it is always the results of high intention, sincere efforts, intelligent directions and skillful execution, it represents the wise choice of many alternatives.