CHAPTER - 5 DISCUSSIONS AND CONCLUSIONS Introduction This chapter summarizes the analytical findings and draws conclusions. The findings and the relevance of them for implementation and limitations and scope for further research are described. This study on knowledge transfer, a process in the overall schema of knowledge management, as fostering continual improvement of the organization was done at High Pressure Boiler Plant of Bharat Heavy Electricals Limited Tiruchirappalli. Knowledge transfer is studied in conjunction with other processes of knowledge management knowledge creation, knowledge storage and knowledge management practices as they exist in BHEL. A self-administered questionnaire survey was carried out. 100 fully filled responses …show more content…
This is more so in Knowledge management as knowledge creation and transfer are largely depend on cognitive processes exercised by the human brain and what is more involves socio-cultural interactions that IT remains unable to capture. Rightly, Mohamed et al. conclude: “IT as a utopian panacea will fail. Equally, the KM initiative that undervalues IT will follow suit”. The socio-cultural interactions in knowledge transfer are the most amorphous and form the bulk of tacit knowledge. To capture the inclinations of respondents on them, the following statements were provided in the questionnaire. Wasko and Faraj explain using social capital theory that a strong culture embedded in network favors knowledge sharing. “People contribute their knowledge when they perceive that it enhances their professional reputations, when they have the experience to share, and when they are structurally embedded in the network. Surprisingly, contributions occur without regard to expectations of reciprocity from others or high levels of commitment to the
This chapter reviews the related literature on knowledge management. It is divided into five main sections. The first section presents conceptual framework for the study elucidating key concepts of the study. The second section discusses the theoretical framework where key theories informing the study are discussed. In this section knowledge management theories and models are discussed and linked to the study. Section three reviews a critical review of the existing literature on the subject of knowledge management. In this section empirical studies are interrogated and critiqued to identify important variables which are relevant in this study. The current international knowledge coordination systems and knowledge management best practices will be evaluated. The literature review ends with a discussion of knowledge management critical success factors (knowledge enablers) related to the objectives of this study. The need for top management commitment in knowledge management processes is examined. The effect of organizational
The knowledge loss is unavoidable at every organization. Thus, the strategies for knowledge retention are included not only retaining knowledge but also active knowledge recovery. There are three ways that managers can use for knowledge recovery
The problem for this dissertation study test the challenges associated with creating, capturing and sharing knowledge. Doda (2017) describes this method as knowledge management. This method uses a critical goal of improving learning and performance in an organizational framework. Knowledge management as theory and a model was improved by Dalkir in 2005 (Atieh & Somayeh, 2017).
Understanding the nature, role, importance, and value of tacit knowledge at individual or group level, is imprudent to formulating a KM strategy You must also formulate decisions about the organizations cultural change, picking the appropriate tools and finding a suitable measurement system. Without awareness of tacit knowledge any KM program is unlikely to maintain perspective and balance. In contrast to the views held by the tacit knowledge approach, the explicit knowledge approach shows that knowledge is something that can be explained by individuals. The explicit knowledge takes some effort and assistance may be required to obtain the desired knowledge. As a result, the explicit knowledge approach assumes that the useful tacit knowledge of individuals in organizations can be articulated and made explicit. The explicit knowledge approach also shows that explicit knowledge assets can then be dispersed within an organization through documents, drawings, standard operating procedures, manuals of best practice, and the like.
Since the mid-1990s, knowledge management has become increasingly significant for business managers and companies. ‘It is broadly accepted that systematic knowledge management is tightly linked with gaining and sustaining competitive advantage.’ (Bogner & Bansal, 2007, p658-6 as cited in Hislop, 2009, p1) The definition of knowledge management is various because of the wide range of this concept and its complexity (Al-Hawamdeh, 2003). For example, the broad definition provided by McAdam and McCreedy (2000, p155 as cited in Hislop 2009, p53) note that: ‘KM relates to the management of anything classified as knowledge’ Furthermore, Hislop (2009, p59)
The tacit knowledge approach highlights understanding the sorts of knowledge that individuals in an organization have, moving people to transfer knowledge within an organization and managing key individuals as knowledge creators and carriers. One of the significant capabilities of competition is managing perceived intangible assets such as knowledge in organization. Besides managing this intangible asset of enterprises, another vital issue is considered as diffusion of knowledge within the organization. Knowledge resources can be divided into at least two different components depending on the possibility of structuring and coding the knowledge. The possibility to code and the externalization of knowledge is of essential importance to the diffusion of it according to some researchers, while other again considers the codifying unnecessary or of minor importance. Structured knowledge is often diffused by different systems for storing and sharing knowledge and today there has been much scientific interest in the technology of these systems. The most important feature of the tacit knowledge approach is the fundamental principle that knowledge is basically individual in nature and is
The authors claims of the study of knowledge management is about introducing change within a procedure which in turn is a way to back up the alliances of the projects and provide corporate sustainability. However, the study ended up being somewhat restricted because of
There are two dominant streams of research on knowledge management in modern academic literature: the resource-based and the process-based. The first stream focuses mainly on the increase of knowledge stock and there use of knowledge repositories (Barney, 1991; Kamara et al., 2002). Knowledge management is viewed as a developing system of techniques and values by the means of which organization effectively acquires and uses its intellectual assets (Snowden, 1999).
"Knowledge management is the set of practices aimed at discovering and harnessing an organization 's intellectual resources. It 's about finding, unlocking, sharing, and altogether capitalizing on the most precious resources of an organization: people 's expertise, skills, wisdom, and relationships. Knowledge managers find these human assets, help people collaborate and learn, help people generate new ideas, and harness those ideas into successful innovations" (Bateman, 2004, p.8-9). One of the most important factors of change in management is the growing need for good, new ideas. Knowledge management is an approach that allows people to produce change. It 's bringing people together and collecting ideas from
Knowledge management is a concept that is widely known in many organizations but despite the concept being around for more than two decades, a universally accepted meaning of the term is yet to be outlined. Knowledge management is a concept that is concerned with the aspect of learning something before putting it into action. The concept is also involved with creating a platform which will allow exploration of new types of knowledge. The created knowledge may then be incepted in the minds of the employees to add value to the products or services they deliver. What is important to note is that as far as KM is concerned, it does not go beyond storing and manipulating data or information. Knowledge transfer to decision makers will need the development of a structured approach to ensure that it is available on demand. When considering the department of labor, you would appreciate the need for implementation of this strategy. Many departments hoard information thus making it tough to access
On the other hand it is said that knowledge management system is more than just a piece of application. It also involves change in organizational culture in the way their employees can have relevant environment to develop the knowledge.it is organization culture, which holds the key to success. It also requires full cooperation of management. These are few ethical challenges every organization must face but every organization have their own sets of objectives to bring knowledge management system into their organization.
- According to Sanchez (2005), the tacit knowledge approach holds that the dissemination of knowledge in an organization can best be accomplished by the transfer of people as “knowledge carriers” from one part an organization to another. Moreover, the knowledge in and available to an organization will largely consist of tacit knowledge that remains in the heads of individuals in the organization.
The study builds upon existing literature, similar to the concepts identified as having value in this examination. Literature on knowledge transfer has mostly focused on informal networks, created by the normal day-to-day interactions of employees (Hansen, 1999). While these groups offer knowledge transfer, there is little managerial influence over the process. Formal groups with managerial oversight in the knowledge sharing process drive the focus of this study (Nesheim et al., 2011). Literature that focuses on knowledge groups where management has a critical role in the facilitating of the knowledge transfer process has been identified. Inclusive to this group are articles that emphasize use and effectiveness of knowledge (Nesheim et al., 2011). Though there are clear similarities in the literature between the available research articles, they are divergent in the definitions, context and/or organization design.
The research has shown that use of knowledge management can help in understanding the performance in the organizations and (Davenport and Prusak, 1998). Other more recent studies like done by Fugate et al. (2008) and Huang and Chen (2009) also have talked on the importance of knowledge management systems and their positive effect on organizational performance.
KS amongst employees in organizations are widely recognized as an important aspect for its potential towards developing the performance of the organizations and its competitive advantages . Therefore, the study of KS is dominated by those focusing on KS activity within the business organizations. Obviously, the ultimate goal of organizational knowledge sharing in these institutions is profit-motivated. However, the issue of KS is equally important for a knowledge -based institution, such as a university, where knowledge production, distribution and