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Executive Summary For Kohl's

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Kohl’s is a family-focused, value-oriented department store and website. Kohl’s mission: “To be the leading family-focused, value-oriented specialty department store offering quality exclusive and national brand merchandise to the customer in an environment that is convenient, friendly, and exciting.”1 In fact, the last fifteen years Kohl’s has remained true to their mission of operating as a family oriented department store featuring quality, name brand merchandise at an excellent value to its customers.2 By opening other stores throughout the U.S. during years 2000–2010 Kohl’s sales grew by leaps and bounds. Kohl’s strategy again, was simple and true to its core mission: affordable clothing, great customer service, easy to navigate stores …show more content…

9 Retail earnings are cyclical and consumers still very cautious, exhibiting post-recession buying habits.5,6 In an effort to ward off sluggish sales and earnings Kohl’s has launched the “Greatness Agenda.” The Greatness Agenda is Kohl’s attempt to evolve and adapt to the new age of retail and the changing retail environment of on-line shopping.7 Kevin Mansell, Kohl’s President, Chairman, and CEO believes the new path will help the company return to its former glory.7 Over a six-year span, Kohl's Corp. is planning to invest a total of about $4 billion in technology and on improving its in-store experience.6 Kohl’s identified an opportunity that requires a change to their business model. A business model weak in technology and on-line sales. The technology initiative includes updating the Kohl’s website and unveiling a new mobile app to tie into a new rewards program that allow sharing on social media. This will improve both mobile and on-line shopping experiences.6 Ecommerce is growing and Kohl’s is redefining itself to capture a part of the on-line retail segment. U.S. online retailing grew 13 percent ($50 billion) compared to the 2 percent growth in the U.S. retail industry.8 Kohl’s will offer buy online/pick up in-store shipping experience, as well as same-day home delivery …show more content…

Kohl’s prior business plan had shifted from national brands to private labels. National brands have higher selling prices than Kohl’s private and exclusive labels.6 Kohl’s continues to change its business model to capture a larger slice of the retail market by expanding its offerings to reach new customer segments. The Greatness Agenda’s market development strategy also entails expanding Kohl’s beauty and fitness offerings.7 These new offerings build on Kohl’s core business and mission as a family oriented department store featuring quality, name brand merchandise at an excellent value to its customers. Through the new business model Kohl’s also created a new customer loyalty program called Yes2You. This new loyalty program creates and delivers value to Kohl’s customers through special offers, free shipping, a birthday gift, rewards, and easy returns. 2 Kohl’s most recent 10-K reports that as of May 2, 2015, almost 29 million customers were enrolled in the Yes2You loyalty program. The newly created loyal program members accounted for 54% of their first-quarter

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