Coastline systems consulting
Customer response system
Introduction
In this section you will learn background information that will prepare you to understand and complete each of the milestones of this case study. This information includes a history of the business, a description of the business’s current facilities, and the descriptions of the problems that triggered the project.
Case background
Coastline systems, consulting is a small solutions provider company located in Destin, Florida. The staff of seven IT technicians, designers, systems analysts, and programmers provides a range of networking, computer hardware, and software solutions to area businesses, coastline works with client to analyze their business needs, they
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Software must be |
|in an optimum manner. |data repository; as a result, consultants might |3. Track historical data on |compatible with Windows |
|The issues are not |implement previously identified incorrect solutions.|request problems and solutions. |NT/2000/XP and written in |
|tracked and recorded | |4. Track client’s current and |JAVA. |
|properly when the request|3. There is no consistent flow of information and |previous system configurations. |3. The new system must be |
|is submitted or when |work to be done or already accomplished. The IT |5. Track, calculate, and generate|compatible with existing |
|technicians go out in the|consultants have to keep track of what they have |time-and-billing information. |business processes to |
|field. Currently |done to try to fix the problem. Sometimes there is |6. Implement security |minimize impact on clients.|
|serviced by an |duplication of work. |restrictions to Internet site. | |
|inefficient system, the |4. Bookkeeping of consultants work performed is |7. Allow consultants to |4. Clients are our number |
|areas are not well |tracked only using scraps of paper and are turned in|electronically retrieve
5. 4/4 I try to investigate an issue to find a solution acceptable to us.
consulting on one end and systems implementation on the other. The Consulting Group viewed its
As for implementing these changes can cause some problems and issues, moreover this is time consuming process.
Assessment of Problem: Clearly describe the problem in your work unit and your plan to solve the problem.
In this work related project analysis various information will be for gathering information. Some of the areas that will be covered are; methods of searching, interviewing techniques to gather the information, agreement for articulating requirements, and strategies to gather information for computerization. Requirements must
1) Complete summary of the case study that identifies the key problems and issues, provides background information, relevant facts, the solution employed, and the results achieved.
Business Statement: Review the case-study overview and incorporate the information into this section. Include the type of business we are in, geographical information, background, and the current economic climate as well as future financial goals.
It is important to have information gathering techniques so that no information can be overlooked. The information system that we are looking for must meet the requirements of the organization and the employees that will be using the system. The first part of information gathering should consist of identifying information sources. The main sources of information in the company should be employees who use the system and will be using the new one because they can tell you what works and what does not work or basically what’s good about this system so that we can implement it in the new
3. How to resolve the issue or know that I will be able to troubleshoot it. Sometimes, the issue will be greater than my scope of knowledge. In that case, my boss will work on the issue.
1. Read the Case Study. All of the questions and MS®Project® schedule will be based on the facts of the included Case Study.
It must be noted, that the implementation stage of this project is where all the information
Preparing required reports for the above to ensure that every procedure is documented & done in the right way.
The structure of this assignment is comprehensive and integrative. It requires synthesis and evaluation of information, skills and knowledge developed throughout the BS program at KBCOB. This 8 week assignment (introduced the 1st week of the class) will serve as a culminating project.
After reading the case, one continues to come up with new problems and issues along the way that are related to information technologies. The three main problems we encountered in this case are lack of IT knowledge, inappropriate planning, and ineffective and inefficient Resource Management. Each of these issues requires specific attention to fix the next problem and so forth. The solution to attack each individual problem or issue will be explained as follows.