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Advantages And Disadvantages Of IKEA

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• Open more outlets in Singapore
IKEA has only two outlets in Singapore, one nearer to the west and the other nearer to the west. By having more outlets such as at places like central area, IKEA would be more accessible and more convenient. This would increase customer flow and also increase sales.

• Manufacture more colours for a certain products
IKEA products such as bed frames and cabinets usually only has one to two different colours. By having more colour choices for a certain product, customers would be able to find a better colour fit. This would appeal more towards customer’s personal preference and thus increase customer service value and revenue.

• Promotional Packages
Sometimes customer may be looking for more than a single …show more content…

6. Customer Analysis

6.1. Geographic segmentation
Expanded from Sweden to asia, and now they are recognised worldwide with 314 IKEA( Refer to figure 1.7) stores in 38 countries/territories. This help to boosts sales, gains more recognition and builds better reputation which leads to the significant increase number of customers.
• There are a total of 2 outlets which are located in the different parts of Singapore. One is in the North East (Tampines) and the other in South West (Alexandra). (Refer to figure 1.4,1.5)
6.2. Demographic segmentation
• Age Range: 18 to 55 years old → Furnitures are catered to all age groups. For example, toys from the children section, office tables for working adults and even beautiful lightings to brighten the teenagers rooms.
For example: Babies, Toddlers, Young Children, Teenagers and Adults
• Gender: Male/Female → Offering different products and variety of colour choices that are suitable for both groups
• Occupation: Any occupation but mostly attracts more housewifes and interior …show more content…

Mainly near at the outskirt of the country so that IKEA can combine the concept of Factory and the retail shop together.
6.3. Psychographic segmentation
Social class: low and middle
-IKEA’s furniture appeals more for the low and middle class people, they produce quality furniture at affordable prices.
Lifestyle: slow, less hectic, relax
-IKEA appeals to people who are less busy and hectic in their lives, people who have the time and passion to make an effort to design and build their dream interior home.
Personality: Creative, stylish
-IKEA gives customers a wide variety of furniture for them to choose, allowing them to be creative in decorating their ideal home space.
6.4. Behavioural segmentation
Occasion Segmentation:
-parties(eg. housewarming, christmas, chinese new year)
-furnitures become old, need to replace them.
-need certain furniture, family become bigger or children have grown older (need study

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